FAQs

1. Can I book a specific home or condo?
Every effort will be made to insure you stay in the specific home, townhouse or condo you book online. In the event of an unforeseen circumstance (such as a maintenance issues) the booking may be moved to a property of equal or greater valued/amenity. If this occurs, you will be notified at the earliest date possible.

2. Are your properties time share?
All of our homes, townhouses and condos are owned by individual investors. We manage the properties on their behalves. We are not affiliated with any time share company. If, however, you are interested in purchasing a home or investment property, we have licensed real estate agents who will be glad to answer any questions you may have.

3. What do I need to bring with me on my vacation?
Each of our homes, townhouses and condos is fully furnished and equipped to the highest standard including fully equipped kitchen with cookware, dishware and utensils; fresh towels and linens with spare sets; dishwasher, microwave, washer, dryer, cable TV and VCR and/or DVD. Arrival soaps and tissues will be provided. Cleaning supplies and additional soaps or paper products are not provided

.4. Do the homes have pools?
Condos and Townhouses are in communities which provide a community pool. We also offer townhouses with a private splash pool. Each of our private homes has a private back yard screened-in pool.

5. Are the pools heated?
Pool heat can be provided for most homes for an additional daily or weekly charge. Pool heat is recommended from October-April. Condo/Townhouse communities provide community pools which are heated.

6. Are the properties cleaned daily?
No. The property is cleaned prior to your arrival and after your departure. You may request a mid-stay clean at a standard cleaning rate.

7. Do you allow pets?
We do have homes where pets are allowed. There is a $200 non-refundable pet fee per pet, per stay.

8. Will there be a telephone in the property?
Yes, there is a telephone at every property managed by IPG Florida Vacation Homes. Local calls are free. In select homes we offer unlimited long distance and international calls for a flat rate charge of just $5.00 per day. This request must be made at the time of check-in.

9. What are the check-in and check-out times?
Check-in is at 4:00 pm. Check-out is at 10:00 am. An early check-in or late check-out may be requested 24 hours prior to arrival or departure. There will be a $50 + tax fee for early check-in or late check-out. This request can only be granted if the there is no reservation prior to arrival or departure.

10. What is your Cancellation Policy?
Full payment is required 4 weeks prior to your arrival in Florida.
Where written notice of cancellation is received the following charges will apply:

29 or more days prior to arrival	$25 Reservation Fee
28 to 15 days prior to arrival	25% of Rental Charge
14 to 1 day prior to arrival	50% of Rental Charge
No Show	100% of Rental Charge

11. Will I receive a confirmation with arrival instructions and directions?
A confirmation will be sent to you upon receiving your reservation deposit. The confirmation will include of a breakdown of all your charges, a credit card payment slip and directions to our 24 hour reservation center.

12. Where do I pick up the keys?
The keys will be provided to you at our Welcome Center which is open 24 hours a day/ 7 days a week.

13. Do you offer transportation to area attractions?
We do not have a transportation service from our office to the attractions. Our staff will be happy to assist you in arranging a taxi or car service to your destination. In addition, you may make car rental reservations through our reservations or front desk staff.

14. How far will my vacation rental property be from Disney?
All of our properties are located just a short drive from the area attractions, including Disney. If you would like to be in close proximity to a particular attraction, please make this request known at the time your reservation is made.